Integrity Solar Privacy Policy
Last updated: 23 October 2026
Integrity Solar respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect information when you visit our website, contact us or use our services.
1. Who we are
Integrity Solar is a trading name of Integrity Eco Solutions Ltd, registered in England and Wales under company number 13118579.
Integrity Eco Solutions Ltd is the controller responsible for your personal information.
Registered address: Unit 5, Kingsway Centre, King Street, Dudley, West Midlands, DY2 8PX
Email: info@integritysolar.co.uk
Telephone: 01384 929 021
Website: www.integritysolar.co.uk
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number and postal address.
- Information you provide through our enquiry forms, emails or telephone conversations.
- Property details, energy usage and other information needed to assess suitability for solar panels, battery storage or related services.
- Survey, quotation, installation, payment, warranty and customer service records.
- System performance information where monitoring forms part of your service.
- Your marketing preferences and records of consent.
- Technical information, such as your IP address, browser, device and interactions with our website.
We collect information directly from you and may receive relevant updates from installers, manufacturers and service providers involved in your project.
If you do not provide information needed to assess your property or deliver a service, we may be unable to provide a quotation or complete the work.
3. How we use your information
We use your information to:
- Respond to enquiries and provide advice.
- Assess your requirements, arrange surveys and prepare quotations.
- Arrange installations and deliver our services.
- Manage payments, warranties, monitoring and aftercare.
- Facilitate finance enquiries at your request.
- Maintain business records and meet legal obligations.
- Protect our website, prevent fraud and resolve complaints.
- Send marketing communications where you have agreed to receive them.
We process information where necessary to take steps at your request before entering into a contract, perform our contract with you, comply with legal obligations or pursue legitimate business interests.
Our legitimate interests include operating a secure website, managing customer relationships and protecting our legal rights. We consider your rights when relying on these interests.
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing.
4. Sharing your information
We share relevant information where necessary with:
- Surveyors, installers and subcontractors involved in your project.
- Manufacturers, warranty providers and monitoring or maintenance providers.
- Electricity network operators and certification bodies where required for your installation.
- Providers supporting our website, enquiry forms, customer management, communications and payment processing.
- Accountants, legal advisers, insurers and public authorities where necessary or legally required.
Providers processing information on our behalf must protect it and follow our instructions. Other organisations may act as independent controllers and have their own privacy notices.
5. Finance enquiries
Integrity Solar introduces customers to Hometree Finance, a trading name of HTG Finance Limited.
If you ask us to arrange a finance introduction, we may share relevant contact, property and quotation details to facilitate your enquiry.
Hometree Finance is responsible for processing finance applications and explaining its credit, affordability and any automated eligibility checks. Its use of your information is governed by its own privacy policy.
You can read that policy at hometreefinance.co.uk/privacy-policy.
6. Marketing communications
Where you opt in, we may send emails or text messages about our products, services and offers.
You can withdraw your consent at any time by using the unsubscribe instructions in a message, replying STOP to marketing texts where offered, or emailing info@integritysolar.co.uk.
Submitting an enquiry does not, by itself, give consent to marketing. We may still contact you to respond to your request or provide necessary updates about your installation or service.
We may retain a minimal record of your opt-out so that we can respect your preferences.
7. Cookies and website technologies
Our website and embedded forms may use cookies and similar technologies to support essential functions and, where enabled, understand how visitors use the website.
Where consent is required for optional cookies or tracking technologies, we ask for it before using them.
You can manage cookies through your browser settings and any cookie controls provided on the website. Blocking certain cookies may affect website functions.
8. International transfers
Some technology providers may process personal information outside the UK.
Where we make a restricted international transfer, we use a lawful transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards. You can contact us for further information or a copy of the relevant safeguards.
9. How long we keep your information
We retain personal information only for as long as necessary for the purposes described in this policy.
We determine retention periods by considering the nature of your enquiry, the duration of our relationship, warranty and support requirements, legal record-keeping duties and any relevant complaints or claims.
Technical records are kept only as needed for website operation, security and troubleshooting. We review information and delete or anonymise it when it is no longer required.
10. Keeping your information secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
Access is limited to authorised people and providers who need the information for their work.
11. Your rights
Depending on the circumstances, you have the right to:
- Access your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your information.
- Ask us to restrict how we use your information.
- Receive certain information in a portable format.
- Withdraw consent where we rely on it.
You can also object to processing based on legitimate interests for reasons relating to your circumstances. You can object to direct marketing at any time, and we will stop using your information for that purpose.
To exercise your rights, email info@integritysolar.co.uk. We normally respond within one month and do not normally charge a fee. We may need to verify your identity. If a lawful extension applies, we will explain it.
12. Questions and complaints
If you have concerns about how we handle your personal information, contact us using the details above.
We will acknowledge data protection complaints within 30 days, investigate without undue delay, keep you informed and explain the outcome.
You can also raise concerns with the Information Commissioner’s Office, the UK data protection regulator. The ICO normally expects you to contact us first.
Visit ico.org.uk/make-a-complaint for more information.
13. Changes to this policy
We may update this policy to reflect changes to our services, practices or legal requirements. The latest version will appear on our website with the revised date.