Complaint’s Procedure

Complaints about our work
If your complaint is about the installation, the products, or the service you received from us, please contact us at simon@integritysolar.co.uk, on 01384 929, or by post at Unit 5, Kingsway Centre, Kings Street, Dudley, West Midlands, DY2 8PX We will acknowledge your complaint and tell you how we will handle it.

Complaints relating to finance
If your complaint relates to the finance agreement itself, including the terms of the agreement, payments, the way the finance was explained to you, or the administration of your finance agreement, please contact Hometree Finance, a trading name of HTG Finance Limited, directly at hello@hometreefinance.co.uk.

If you are unhappy with the outcome of your complaint, or you have not received a final response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The service is free and independent.